Shipping Policy

At www.neatplanterco.com, we are committed to providing reliable, transparent, and structured shipping services for all planter purchases across European destinations.

1. Dispatch Address & Geographic Scope
   Dispatch Location: All orders are directly processed, packed, and dispatched from our primary facility located at:

Dorfstraße 26, 24616 Hasenkrug

Service Area: Delivery services are provided exclusively to customers residing within European countries and territories.

2. Order Processing & Transit Times
   To ensure accurate handling, order fulfillment is structured into two stages:

Order Handling Time: Orders require 1 to 3 business days for internal verification, packing, and preparation prior to handover to our delivery partners.

Shipping Transit Time: Once handed over to the carrier, estimated transit times across European destinations are 6 to 10 business days.

Logistics Partners: Deliveries are handled in collaboration with international logistics networks, utilising express and priority services provided by DHL, FedEx, and UPS.

3. Automated Tracking & Order Updates
   To maintain full transparency throughout the delivery process, automated tracking updates will be dispatched to the email address provided at checkout during key operational milestones, including:

Dispatch Confirmation: When your package leaves our facility and a tracking number is assigned.

Transit Hub Arrival: When the consignment enters the carrier’s primary sorting location.

Out for Delivery: When your package is assigned to a local courier for final presentation at your address.

4. Delayed Shipments & Carrier Investigations
   Standard Delivery Window: While standard transit times average 6 to 10 business days, external factors such as local holiday periods or regional transport interruptions may occasionally impact schedules.

Delayed Order Protocol: If an order has not arrived beyond the standard timeline, the buyer should contact customer support at control@neatplanterco.com.

Investigation & Resolution: Upon receiving notice of a delayed delivery, we will open a formal trace and investigation with the designated carrier. Depending on the official findings of the investigation, a full refund or a replacement consignment will be arranged accordingly.

5. Transfer of Risk & Customer Responsibilities
   Statutory Passage of Risk: In full compliance with European consumer rights legislation, the risk of damage or loss during transit remains with us until physical possession of the items is acquired by the buyer (or a nominated representative).

Delivery Address Accuracy: Buyers are required to provide complete and accurate delivery details during checkout. Re-routing or address corrections requested after dispatch may incur carrier-applied administrative adjustments.

6. Merchant Contact Details
   For questions regarding shipping statuses, order updates, or general logistics support, please reach out through our official contact details:

Email Contact: control@neatplanterco.com

Telephone Contact: +49 15236974934

Address: Dorfstraße 26, 24616 Hasenkrug